Customer Support

  • Bulk Orders

    Bulk orders of all Boundery products are available by contacting our Customer Success Team at‍ Bulk sales may qualify for a discount, are subject to the Authorized Wholesaler Agreement, and require submission of your I-9.
  • Can I edit or cancel my order?

    We process orders very quickly to get your items out to you as soon as possible. If your order has already been shipped, we won't be able to cancel it or make any changes to it. However, if you would like to attempt to edit your order, or return an order that has already shipped, please contact o...
  • How do I reach Customer Service?

    Customer Service is available by phone 24/7 by calling 1-877-264-4787 or emailing Please remember to include the following information when you contact us: Your order number Your full name Your phone number Your email address The reason you are contacting us
  • How Do I Return An Order?

    How Do I Return An Order? Returns‍ If you are not satisfied with the performance of your product, or if your product arrives damaged or defective in some way, you may return it within 30 Days from the date of purchase (i.e., the date you ordered your product) for a full or partial refund, accor...
  • Non-Warranty Replacement Discount

    The Non-Warranty Replacement Discount allows us to send you a replacement order for 50% OFF the cost of your original purchase. It is available for use one-time only to replace non-warrantied orders that become defective after our standard 30 Day Satisfaction Guarantee, and is available for up to...
  • Satisfaction Guaranteed 30 Day Return, Refund, and Cancellation Policy

    Satisfaction Guaranteed 30 Day Return, Refund, and Cancellation Policy If your product arrives damaged or defective in some way, it must be returned within 30 days for evaluation. If upon evaluation we determine the product did indeed arrive damaged or defective, a replacement will be provided. ...
  • Trouble Receiving Boundery Emails?

    Some customers may experience trouble receiving Boundery emails, as your Internet Service Provider (ISP) or Email client may be using filters to block email, affecting the receipt of email from Boundery. If you believe this is happening, please consult the help section of your email program or co...
  • What are your Customer Service hours?

    Customer Service is available 24/7 by calling: 877-264-4787or by email emails are responded to within 12 hours)